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Burton Internet Customer & Tech Support:

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Tech Support / FAQ

Here you can find information to various Internet related tasks as well as find answers to some of the most frequently asked questions. Please use the navigation tree on the left directly jump into the topics of your interest.

Configuring Your Mail Client:
  • Incoming mail: (Port 995 for POP3, Port 993 for IMAP)
  • Outgoing mail (SMTP): (Port 465 - Requires Authentication)
  • Account name: your full email address (
  • The checkbox for "My outgoing mail server requires authentication" must be checked
  • Make sure to select SSL/TLS encryption
  • Ensure that "Leave copy of mail on server" is unchecked

If you can't find the answer to your question, please feel free to contact the Burton Internet Technical Support.

Troubleshooting Tips - Before you call the your Internet Support
If you unable to connect to the Internet, there are a few thing you could do to troubleshoot the problem and, in most cases, quickly restore your Internet connection:
  • Make sure all wires are properly connected and snapped into the device ports
  • If wires are bent near the connectors, make sure the connector is still securely attached to the wire. It is best to have a spare cable handy to verify that the connections are working properly
  • Check if the LED is lid on the power supply for the radio; if possible check if the LEDs on the radio are on (steady light: power, flashing light: traffic indicator). If there are no lights on either the radio or the power box, you have a power problem or equipment failure. Call customer support...
  • Router or wireless router: Check if the LEDs are on; a solid light indicates a successful link to the radio, flashing lights on the ports where cables are plugged in indicates that traffic is passing through. If there are no lights, check the power or replace the router.
  • Look on the back side of your computer where the Internet cable is plugged in (if not connecting per Wi-Fi). You should see a green or amber light flashing, meaning the connection is ok. If there is no light, either the network card on your computer is not working and needs to be replaced or there is a problem with the cable from the router to your computer. Replace the cable with a spare one; if it is still not working, the problem is your network card.
  • If you are using a wireless connection to your router, try rebooting your computer or laptop. If that fails, unplug the cable from the radio on the router. Plug it directly into your computer and laptop, do a reboot, and try again. If your Internet works, you have a router Wi-Fi problem.
  • If everything seems ok but still don't have Internet, shut down your computer, unplug the power from your router, and unplug the power from to the radio. Wait about 20 to 30 seconds, then power all devices up again in sequence as follows:
         1. Power up the radio, allow about a minute for a full restart
         2. Power up the router and wait until all indicator lights are up (could take 30 or more seconds)
         3. Restart your computer and try again.

If all that does not resolve the problem, call customer support for further assistance.